Customer Satisfaction Objectives

We are committed to delivering high quality products and services; on time, and with the lowest possible cost, to the delght and satisfaction of our customers.

In order to achieve these objectives, we will:

- Perform timely and effective preventive and corrective actions on identified or potential problems throughout the business.

- Work with our suppliers and subcontractors to make sure their products/ services meet the same figh standards that we set for ourselves.

- Strive to continuously improve the cost effectiveness of all our functions and processes.

- Assure that there is a clear understanding of the customers’ needs and expectations.

- Adopt a quality-in-all-we-do philosophy and recognize each employee’s responsibility for quality.

- Work to defined policies, procedures, and processes with an emphasis on continuous process improvement through individual and group contributions; customer, user, and subcontractor input as well as process and product measurements.